Order Processing Time
We typically ship your order within 24 hours but can currently take up to 48 hours. We ship orders on and between Monday - Friday. Where possible, we try to ship the same day.
We are so happy to be offering our customers complimentary worldwide standard delivery with tracking. We would kindly ask our customers to allow between 2 - 15 working days for to receive their order. Please allow up to and over 21 workings day during peak shopping seasons. Orders made to Great Britain will still be operational and fulfilled as normal. Ionic Pillowcase are VAT registered in the U.K so our customer will not be charged additional VAT on orders but you may be charged customs duty by the local government before receiving your order if the order value is over £135.
If you receive a damaged or faulty item, we would ask you to please contact us within 30 days of delivery for a replacement.
If for some reason you change your mind and wish to exchange an item for a different colour (when applicable), we're are delighted to help you. Email us at firstname.lastname@example.org To be eligible, your item must be returned within 30 days of purchase. We advise you to use shipping method that can be tracked, as we are unable to be responsible for missing/lost incoming deliveries. The goods must be unused, in the same condition you received them in and they must also be in the original packaging. Depending on your location a small shipping fee may apply to dispatch your replacement.